Privacy policy

Thank you for choosing to be part of our community at Tem-Energy Limited (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. We have appointed a data protection officer (“DPO”) who is responsible for overseeing any questions in relation to this privacy policy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact our DPO or us at hello@tem.energy.

When you visit our application and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our application and its associated services. Your continued use of the application and the services shall be taken as your consent to these terms relating to your personal data.

This privacy policy applies to all information collected through our application and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services"). We are the data controller and are responsible for your personal data. 

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Information we collect

Personal data means any information about an individual from which that person can be identified. 

The types of personal data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data. This includes your first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.

  • Profile Data. This includes your username and password, purchases or orders made by you, your interests, preferences, feedback and any survey responses that we receive from you.

  • Contact Data. This includes your billing address, delivery address, email address and telephone numbers.

  • Financial Data. This includes your bank account and individual credit score history.

  • Transaction Data. This includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data. This includes your internet protocol (“IP”) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access our website.

  • Usage Data. This includes information about how you interact with and use our website, products and services.

  • Marketing and Communications Data. This includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data (including statistical or demographic data) which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

How we collect your personal data

We use different methods to collect personal data from and about you. The personal data that we collect depends on the context of your interactions with us and our Services, including through:

1) Your interactions with us

We collect personal information that you voluntarily provide to us when:

  • registering as a user of our Services,

  • creating an account on our website,

  • subscribing to our Services or publications, 

  • requesting marketing to be sent to you, 

  • giving us feedback,

  • expressing an interest in obtaining information about us or our Services, or otherwise contacting us.

2) Information automatically collected

As you interact with our website and navigate our Services, we automatically collect certain information about you, including Technical Data. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies, server logs and similar technologies (please see below).

3) Technical Data

Technical Data is collected from the following parties:

  • analytics providers, such as Google Analytics, hubspot and hotjar; all data stored in EEA/UK;

  • advertising networks such as Google Ads based inside the UK; and

  • search information providers such as Google Search based inside the UK; and

  • technical support and debugging services information such as Sentry based inside the UK.

4) Financial Data

Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services such as Modulr based in the UK, and Credit History Data is collected from providers such as CreditSafe based in the UK.

How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We only process or share personal data based on the following legal bases:

  • Consent. We may process your data if you have given us consent to use your personal data.

  • Legitimate Interests. We may process your personal data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract with you. Where we have entered into a contract with you, we may process your personal data to fulfil the terms of our contract.

  • Legal Obligations. We may process your personal data where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests. We may process your personal data where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Purposes for which we will use your personal data

In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal data for the following purposes:

  • Marketing communications: in order to send information or content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;

  • Promotional use: in order to promote use of our products and services to you and share promotional information content with you in accordance with your communication preferences;

  • Statistical purposes: including provide other companies with aggregated and anonymised statistical information about our users;

  • Managing our relationship with you: including sending information to you regarding changes to our Terms of Use, Privacy Policy, Cookies Policy or any other legal agreements;

  • To improve our website and services: we use Technical Data, to operate and improve our website and marketing processes. We may also use this data alone or in combination with other personal data to provide you with personalised information about our products and services; and

  • Customer testimonials and case studies: we post customer testimonials and case studies on our website, which may contain personal data. We obtain prior written consent before posting any personal data and testimonial.

Information sharing 

We may share your personal data where necessary with the parties set out below, for the purposes set out in the table above.

More specifically, we may need to process your data or share your personal information in the following situations:

  • We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work or fulfil the contract we have in place with you. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, marketing efforts, market insights, origin of power reporting and meter maintenance and readings. We may also allow some of these third parties to pass on your data to their own partners or subcontractors under closely controlled conditions, only as necessary to fulfil your contract with us and/or to meet our legal obligations thereunder. We may allow selected third parties to use tracking technology in the performance of the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

  • We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Marketing

We would like to send you information about additional services that we may offer which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (“SMS”) or automated call.

We will only ask whether you would like us to send you marketing messages when you specifically consent by ticking the relevant boxes when you complete the online registration or where you give your consent by other means.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time using the means provided in each marketing medium (for example, the unsubscribe link at the bottom of any marketing email).

Cookies and other tracking technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

Transfer of your information out of the UK and EEA

We may transfer your personal information to locations outside the United Kingdom (“UK”) and European Economic Area (“EEA”) as necessary (for example, to service providers that carry out certain functions on our behalf).This may involve transferring personal data outside of the UK to countries which have laws that do not provide the same level of data protection as laws in the UK. 

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

  • We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data, namely Ireland.

We will not otherwise transfer your personal data outside of the UK or the EEA.

If you are not satisfied with these arrangements then you should discontinue the use of our Services.

Third-party websites

This website and our Services may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. 

We do not control these third party websites and cannot guarantee the safety and privacy of data you provide to any third parties.

Any data collected by third parties is not covered by this privacy policy.

We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from our Services.

When you leave our website, you should review the policies of such third parties and contact them directly to respond to your questions.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only keep your personal data for as long as it is reasonably necessary for the purposes set out in this privacy policy, unless a longer or shorter retention period is required, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.  We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six (6) years after they cease being customers for tax purposes. We further retain user analytics data for a period not exceeding fourteen (14) months from the date of collection, solely for the purpose of analyzing and enhancing our services and improving user experience.

In some circumstances you can ask us to delete your data see paragraph 9 below for further information.

Your privacy rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

  • Request access to your personal information (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;

  • Rectify your personal information, by requesting that we update, block, or delete data if it is incomplete, outdated, incorrect, unlawfully received, or no longer relevant for the purpose of processing;

  • Request restriction of the processing of your personal information. This enables you to ask us to suspend the processing of your personal data if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

  • Request that your personal information is erased in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

  • Object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes;

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • not be subjected to automated decision making; and

  • to independently remove personal information on your account, make changes and corrections provided that the changes and corrections are accurate and up-to-date.

If you wish to exercise any of the rights set out above, please contact our DPO or us at: hello@tem.energy.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Policy updates and your duty to inform us of changes

Policy updates

We keep our privacy policy under regular review and may update this privacy policy from time to time. This privacy policy was last updated on: 28/03/2025.

If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Your duty to inform us of changes

All personal data that you provide to us during your relationship with us must be true, complete and accurate, and it is important that you notify us of any changes to such personal data. When we retain data provided by you, we retain it as you provide it to us and cannot be responsible for any inaccuracies in that data provided.

Contact us

If you have questions or comments about this policy, or about the use of your personal data, or if you wish to review, update or delete your personal information, you may email us or our DPO at hello@tem.energy.

Complaints

If you are a resident in the UK and you believe we are unlawfully processing your personal information, you have the right to complain to the Information Commissioner’s Office (“ICO”). You can find their contact details here: https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.